{"id":3106,"date":"2026-04-10T12:00:32","date_gmt":"2026-04-10T10:00:32","guid":{"rendered":"https:\/\/help.zanfia.com\/?post_type=docs&#038;p=3106"},"modified":"2026-04-10T12:08:01","modified_gmt":"2026-04-10T10:08:01","password":"","slug":"zwrot-produktu-i-archiwizacja-klienta","status":"publish","type":"docs","link":"https:\/\/help.zanfia.com\/pl\/docs\/zwrot-produktu-i-archiwizacja-klienta\/","title":{"rendered":"Zwrot produktu i archiwizacja klienta"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\">Jak zrobi\u0107 zwrot produktu w Zanfii?<\/h3>\n\n\n\n<p>Zanfia pozwala zwr\u00f3ci\u0107 produkt i zarchiwizowa\u0107 klienta prosto z panelu tw\u00f3rcy. Je\u015bli p\u0142atno\u015b\u0107 by\u0142a przez Stripe, mo\u017cesz zwr\u00f3ci\u0107 \u015brodki automatycznie, bez logowania si\u0119 do Stripe&#8217;a.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Zanim zaczniesz<\/strong><\/h2>\n\n\n\n<p>Upewnij si\u0119, \u017ce:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Klient kupi\u0142 przez Stripe (automatyczny zwrot dzia\u0142a tylko dla Stripe)<\/li>\n\n\n\n<li>\u015arodki z p\u0142atno\u015bci klienta s\u0105 nadal na Twoim koncie Stripe<\/li>\n\n\n\n<li>Je\u015bli korzystasz z innej bramki (PayU, Tpay), zwrot \u015brodk\u00f3w musisz zrobi\u0107 r\u0119cznie w panelu bramki<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>1. Przejd\u017a do produktu<\/strong><\/h2>\n\n\n\n<p>Zaloguj si\u0119 do panelu Zanfii (<a href=\"https:\/\/help.zanfia.com\/pl\/docs\/logowanie-do-konta\/\">jak si\u0119 zalogowa\u0107?<\/a>).<\/p>\n\n\n\n<p>W menu bocznym kliknij <strong>Produkty<\/strong>, a potem wybierz produkt, w kt\u00f3rym chcesz zrobi\u0107 zwrot.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1231\" height=\"793\" src=\"https:\/\/help.zanfia.com\/wp-content\/uploads\/2026\/04\/CleanShot-2026-04-10-at-11.54.24.webp\" alt=\"\" class=\"wp-image-3107\" srcset=\"https:\/\/help.zanfia.com\/wp-content\/uploads\/2026\/04\/CleanShot-2026-04-10-at-11.54.24.webp 1231w, https:\/\/help.zanfia.com\/wp-content\/uploads\/2026\/04\/CleanShot-2026-04-10-at-11.54.24-300x193.webp 300w, https:\/\/help.zanfia.com\/wp-content\/uploads\/2026\/04\/CleanShot-2026-04-10-at-11.54.24-1024x660.webp 1024w, https:\/\/help.zanfia.com\/wp-content\/uploads\/2026\/04\/CleanShot-2026-04-10-at-11.54.24-768x495.webp 768w, https:\/\/help.zanfia.com\/wp-content\/uploads\/2026\/04\/CleanShot-2026-04-10-at-11.54.24-360x232.webp 360w\" sizes=\"(max-width: 1231px) 100vw, 1231px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>2. Znajd\u017a klienta na li\u015bcie<\/strong><\/h2>\n\n\n\n<p>Przejd\u017a do listy klient\u00f3w danego produktu. Znajd\u017a klienta, kt\u00f3remu chcesz zrobi\u0107 zwrot, i kliknij w jego wiersz.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1240\" height=\"601\" src=\"https:\/\/help.zanfia.com\/wp-content\/uploads\/2026\/04\/CleanShot-2026-04-10-at-11.56.03.webp\" alt=\"\" class=\"wp-image-3109\" srcset=\"https:\/\/help.zanfia.com\/wp-content\/uploads\/2026\/04\/CleanShot-2026-04-10-at-11.56.03.webp 1240w, https:\/\/help.zanfia.com\/wp-content\/uploads\/2026\/04\/CleanShot-2026-04-10-at-11.56.03-300x145.webp 300w, https:\/\/help.zanfia.com\/wp-content\/uploads\/2026\/04\/CleanShot-2026-04-10-at-11.56.03-1024x496.webp 1024w, https:\/\/help.zanfia.com\/wp-content\/uploads\/2026\/04\/CleanShot-2026-04-10-at-11.56.03-768x372.webp 768w, https:\/\/help.zanfia.com\/wp-content\/uploads\/2026\/04\/CleanShot-2026-04-10-at-11.56.03-360x174.webp 360w\" sizes=\"(max-width: 1240px) 100vw, 1240px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>3. Otw\u00f3rz opcje klienta<\/strong><\/h2>\n\n\n\n<p>Po klikni\u0119ciu w klienta, w prawym g\u00f3rnym rogu zobaczysz opcje:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Zmie\u0144 mail klienta<\/strong><\/li>\n\n\n\n<li><strong>Zwrot \/ Archiwizacja<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Kliknij <strong>Zwrot \/ Archiwizacja<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"2278\" height=\"727\" src=\"https:\/\/help.zanfia.com\/wp-content\/uploads\/2026\/04\/CleanShot-2026-04-10-at-11.57.38.webp\" alt=\"\" class=\"wp-image-3111\" srcset=\"https:\/\/help.zanfia.com\/wp-content\/uploads\/2026\/04\/CleanShot-2026-04-10-at-11.57.38.webp 2278w, https:\/\/help.zanfia.com\/wp-content\/uploads\/2026\/04\/CleanShot-2026-04-10-at-11.57.38-300x96.webp 300w, https:\/\/help.zanfia.com\/wp-content\/uploads\/2026\/04\/CleanShot-2026-04-10-at-11.57.38-1024x327.webp 1024w, https:\/\/help.zanfia.com\/wp-content\/uploads\/2026\/04\/CleanShot-2026-04-10-at-11.57.38-768x245.webp 768w, https:\/\/help.zanfia.com\/wp-content\/uploads\/2026\/04\/CleanShot-2026-04-10-at-11.57.38-1536x490.webp 1536w, https:\/\/help.zanfia.com\/wp-content\/uploads\/2026\/04\/CleanShot-2026-04-10-at-11.57.38-2048x654.webp 2048w, https:\/\/help.zanfia.com\/wp-content\/uploads\/2026\/04\/CleanShot-2026-04-10-at-11.57.38-360x115.webp 360w\" sizes=\"(max-width: 2278px) 100vw, 2278px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>4. Wybierz spos\u00f3b zwrotu<\/strong><\/h2>\n\n\n\n<p>Otworzy si\u0119 okno z opcjami zwrotu. Masz do wyboru:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Opcja<\/th><th>Kiedy wybra\u0107<\/th><\/tr><\/thead><tbody><tr><td><strong>Zwrot ostatniej p\u0142atno\u015bci<\/strong><\/td><td>P\u0142atno\u015b\u0107 by\u0142a przez Stripe i \u015brodki s\u0105 na koncie Stripe<\/td><\/tr><tr><td><strong>\u015arodki zosta\u0142y zwr\u00f3cone manualnie<\/strong><\/td><td>Korzystasz z innej bramki (PayU, Tpay) i zwr\u00f3ci\u0142e\u015b \u015brodki r\u0119cznie<\/td><\/tr><tr><td><strong>Brak zwrotu \u015brodk\u00f3w<\/strong><\/td><td>Chcesz tylko zarchiwizowa\u0107 klienta bez zwracania pieni\u0119dzy<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"943\" height=\"327\" src=\"https:\/\/help.zanfia.com\/wp-content\/uploads\/2026\/04\/CleanShot-2026-04-10-at-11.59.23.webp\" alt=\"\" class=\"wp-image-3113\" srcset=\"https:\/\/help.zanfia.com\/wp-content\/uploads\/2026\/04\/CleanShot-2026-04-10-at-11.59.23.webp 943w, https:\/\/help.zanfia.com\/wp-content\/uploads\/2026\/04\/CleanShot-2026-04-10-at-11.59.23-300x104.webp 300w, https:\/\/help.zanfia.com\/wp-content\/uploads\/2026\/04\/CleanShot-2026-04-10-at-11.59.23-768x266.webp 768w, https:\/\/help.zanfia.com\/wp-content\/uploads\/2026\/04\/CleanShot-2026-04-10-at-11.59.23-360x125.webp 360w\" sizes=\"(max-width: 943px) 100vw, 943px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>5. Potwierd\u017a archiwizacj\u0119<\/strong><\/h2>\n\n\n\n<p>Po wybraniu odpowiedniej opcji kliknij <strong>Archiwizuj<\/strong>.<\/p>\n\n\n\n<p>Klient zostanie zarchiwizowany. Je\u015bli wybra\u0142e\u015b \u201eZwrot ostatniej p\u0142atno\u015bci&#8221;, Stripe automatycznie zwr\u00f3ci \u015brodki na kart\u0119 klienta.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"941\" height=\"365\" src=\"https:\/\/help.zanfia.com\/wp-content\/uploads\/2026\/04\/CleanShot-2026-04-10-at-11.59.46.webp\" alt=\"\" class=\"wp-image-3115\" srcset=\"https:\/\/help.zanfia.com\/wp-content\/uploads\/2026\/04\/CleanShot-2026-04-10-at-11.59.46.webp 941w, https:\/\/help.zanfia.com\/wp-content\/uploads\/2026\/04\/CleanShot-2026-04-10-at-11.59.46-300x116.webp 300w, https:\/\/help.zanfia.com\/wp-content\/uploads\/2026\/04\/CleanShot-2026-04-10-at-11.59.46-768x298.webp 768w, https:\/\/help.zanfia.com\/wp-content\/uploads\/2026\/04\/CleanShot-2026-04-10-at-11.59.46-360x140.webp 360w\" sizes=\"(max-width: 941px) 100vw, 941px\" \/><\/figure>\n\n\n\n<p>\u26a0\ufe0f <strong>Wa\u017cne:<\/strong> Zwrot \u015brodk\u00f3w przez Stripe mo\u017ce potrwa\u0107 do kilku dni roboczych. Zale\u017cy to od banku klienta. Poinformuj klienta, \u017ce pieni\u0105dze wr\u00f3c\u0105 na kart\u0119 w ci\u0105gu 5 do 10 dni roboczych.<\/p>\n\n\n\n<p>\ud83d\udca1 <strong>Podpowied\u017a:<\/strong> Je\u015bli korzystasz z bramki innej ni\u017c Stripe (PayU, Tpay):<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Zwr\u00f3\u0107 \u015brodki r\u0119cznie w panelu bramki p\u0142atno\u015bci<\/li>\n\n\n\n<li>Zr\u00f3b korekt\u0119 faktury r\u0119cznie w systemie ksi\u0119gowym (je\u015bli faktura zosta\u0142a wystawiona)<\/li>\n\n\n\n<li>Dopiero potem wybierz opcj\u0119 \u201e\u015arodki zosta\u0142y zwr\u00f3cone manualnie&#8221; i kliknij Archiwizuj<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Powi\u0105zane artyku\u0142y<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/help.zanfia.com\/pl\/docs\/kurs-online-krok-po-kroku\/\"><strong>Kurs online, krok po kroku<\/strong><\/a> \u2192 jak stworzy\u0107 i uruchomi\u0107 kurs<\/li>\n\n\n\n<li><a href=\"https:\/\/help.zanfia.com\/pl\/docs\/kody-rabatowe-stripe\/\"><strong>Kody rabatowe Stripe<\/strong><\/a> \u2192 jak tworzy\u0107 zni\u017cki dla klient\u00f3w<\/li>\n\n\n\n<li><a href=\"\/?p=1054\"><strong>Import klient\u00f3w<\/strong><\/a> \u2192 jak doda\u0107 klient\u00f3w r\u0119cznie<\/li>\n<\/ul>\n\n\n\n<p><strong>Potrzebujesz pomocy?<\/strong><br><a href=\"mailto:support@zanfia.com\">support@zanfia.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Jak zrobi\u0107 zwrot produktu w Zanfii? Zanfia pozwala zwr\u00f3ci\u0107 produkt i zarchiwizowa\u0107 klienta prosto z panelu tw\u00f3rcy. Je\u015bli p\u0142atno\u015b\u0107 by\u0142a przez Stripe, mo\u017cesz zwr\u00f3ci\u0107 \u015brodki automatycznie, bez logowania si\u0119 do Stripe&#8217;a. Zanim zaczniesz Upewnij si\u0119, \u017ce: 1. Przejd\u017a do produktu Zaloguj si\u0119 do panelu Zanfii (jak si\u0119 zalogowa\u0107?). W menu bocznym kliknij Produkty, a potem [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[47,39],"doc_tag":[],"class_list":["post-3106","docs","type-docs","status-publish","hentry","doc_category-klienci","doc_category-szczegolowe-instrukcje"],"year_month":"2026-04","word_count":368,"total_views":"13","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"Grzegorz Jasionowicz","author_nicename":"grzegorzzanfia-com","author_url":"https:\/\/help.zanfia.com\/pl\/author\/grzegorzzanfia-com\/"},"doc_category_info":[{"term_name":"Klienci","term_url":"https:\/\/help.zanfia.com\/pl\/docs-category\/klienci\/"},{"term_name":"Szczeg\u00f3\u0142owe instrukcje","term_url":"https:\/\/help.zanfia.com\/pl\/docs-category\/szczegolowe-instrukcje\/"}],"doc_tag_info":[],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/help.zanfia.com\/pl\/wp-json\/wp\/v2\/docs\/3106","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.zanfia.com\/pl\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/help.zanfia.com\/pl\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/help.zanfia.com\/pl\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/help.zanfia.com\/pl\/wp-json\/wp\/v2\/comments?post=3106"}],"version-history":[{"count":1,"href":"https:\/\/help.zanfia.com\/pl\/wp-json\/wp\/v2\/docs\/3106\/revisions"}],"predecessor-version":[{"id":3117,"href":"https:\/\/help.zanfia.com\/pl\/wp-json\/wp\/v2\/docs\/3106\/revisions\/3117"}],"wp:attachment":[{"href":"https:\/\/help.zanfia.com\/pl\/wp-json\/wp\/v2\/media?parent=3106"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/help.zanfia.com\/pl\/wp-json\/wp\/v2\/doc_category?post=3106"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/help.zanfia.com\/pl\/wp-json\/wp\/v2\/doc_tag?post=3106"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}